Support Center

We're here to help! Get support for your PromptPackHQ account, billing questions, technical issues, and more.

Email Support

Get help via email. We typically respond within 24 hours.

support@promptpackhq.com

Response Time

We aim to respond to all support requests within 24 hours.

Less than 24 hours

Live Chat

Try our AI assistant for instant answers to common questions.

What can we help you with?

Submit a Support Ticket

Frequently Asked Questions

How do I download prompts?

Once you have an active subscription, you can download individual prompts as JSON files from each prompt detail page. Pro users can also bulk download all prompts from the download center.

Can I cancel my subscription anytime?

Yes, you can cancel your subscription at any time from your account settings. You will continue to have access until the end of your current billing period.

Do you offer team or enterprise plans?

Yes! We offer custom enterprise solutions with bulk licensing, dedicated support, and API access. Contact us at support@promptpackhq.com for pricing.

How often are new prompts added?

We add new prompts regularly, typically 5-10 new prompts each month. Pro subscribers get early access to new content.

What AI tools work with these prompts?

Our prompts are designed to work with any AI tool that accepts text prompts, including ChatGPT, Claude, Gemini, and specialized AI tools in the AEC industry.

Is there an API available?

API access is included with our Pro plan and is currently in beta. Contact support for early access and documentation.

Still have questions?

Cannot find the answer you are looking for? Check out our comprehensive documentation or contact our support team directly.