Privacy Policy

1. Introduction

PromptPackHQ LLC ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our services.

2. Data We Collect

Information You Provide:

• Account information (name, email address)
• Payment information (processed securely via Stripe)
• Communications with our support team

Information Collected Automatically:

• Usage data (pages visited, features used)
• Device information (browser type, IP address)
• Cookies and similar tracking technologies

3. Legal Basis for Processing (GDPR)

We process your personal data based on:

• Contract: To provide our services and manage your subscription
• Legitimate Interest: To improve our services and prevent fraud
• Consent: For marketing communications (you can opt-out anytime)
• Legal Obligation: To comply with applicable laws

4. How We Use Your Data

• Provide and maintain our services
• Process payments and manage subscriptions
• Send service-related communications
• Improve and personalize user experience
• Comply with legal obligations
• Protect against fraud and abuse

5. Data Sharing and Disclosure

We do not sell your personal data. We may share your data with:

• Service Providers: Stripe (payments), Clerk (authentication), Vercel (hosting)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In case of merger, acquisition, or asset sale

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• Encryption of data in transit and at rest
• Regular security assessments
• Access controls and authentication
• Secure payment processing via Stripe

7. Your Rights (GDPR)

Under GDPR, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate personal data
• Erasure: Request deletion of your personal data
• Portability: Receive your data in a portable format
• Object: Object to certain processing activities
• Restrict: Request restriction of processing
• Withdraw Consent: Where processing is based on consent

To exercise these rights, contact us at support@promptpackhq.com

8. Data Retention

We retain your personal data only as long as necessary to provide our services and comply with legal obligations:

• Account data: Until account deletion
• Payment records: As required by tax laws (typically 7 years)
• Usage logs: 90 days

9. International Data Transfers

Your data may be transferred to and processed in countries outside the European Economic Area. We ensure appropriate safeguards are in place, including Standard Contractual Clauses.

10. Cookies and Tracking

We use essential cookies for authentication and functionality. You can control cookie preferences through your browser settings. For detailed information, see our Cookie Policy.

11. Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect personal data from children under 16.

12. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes via email or through our service.

13. Contact Information

For privacy-related questions or to exercise your rights, contact us at:

If you're not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.